Privacy Policy

Last updated: 27 November 2025

At ICAST , we are committed to protecting your privacy. This policy explains how we collect, use, and safeguard your information when you use our website and services.

Information We Collect

We may collect personal information such as your:

Name
Email address
Shipping address
Order details

We do not store your payment information. All payments are securely processed by Stripe or PayPal.

How We Use Your Information

We use your information to:

Process and deliver your orders
Provide customer support
Notify you of updates about your purchase
Improve our website and services

Data Protection

We use SSL encryption to protect your data.
We do not sell or share your personal information with third parties except for essential services like couriers and payment processors.

Your Rights

You can request to view, update, or delete your personal information at any time by contacting us.

Contact

If you have questions about this Privacy Policy, please email us at:
icastuk23@gmail.com

HOLDICH STREET

harvey house

PETERBOROUGH Cambridgeshire PE3 6DH

United Kingdom

FAQ (Frequently Asked Questions)

1. How long does delivery take?

Standard delivery takes 2–3 business days (Royal Mail Tracked 48).
Express delivery takes 1–2 business days (Royal Mail Tracked 24).

2. Do you ship internationally?

No, we currently ship within the UK only.

3. Can I return my football if I don’t like it?

Yes. You can return unused items within 30 days.
Please see our Refund & Returns Policy.

4. What payment methods do you accept?

We accept Stripe (card payments) and PayPal.
All payments are encrypted and secure.

5. Are your footballs safe for kids?

Yes, our footballs are designed to be safe, soft-touch, and comfortable for children’s feet and hands.

Warranty Information

30-Day Limited Warranty

All ICAST products come with a 30-day limited warranty covering manufacturing defects.

What is covered?

Split seams
Valve issues
Material defects

What is not covered?

Normal wear and tear
Damage caused by misuse
Over-inflation damage
Damage from sharp objects or rough surfaces

How to make a warranty claim

Email us at icastuk23@gmail.com with:

Your order number
A brief description of the issue
Clear photos or a short video

If approved, we will send a replacement at no extra cost.